FAQ Hope + Mary

Shipping: 
All items that are currently available on my website will be shipped within 7 business days from the time you order. Lead times on pieces that are commissioned vary based on the items and amount ordered. Tableware typically will ship within 3 weeks. Lighting will typically take 4-6 weeks for delivery.

Shipping at check out is for shipping costs within the United States. Should you need shipping internationally please contact me directly for more information as shipping and handling fees will vary.  I try to reuse and recycle shipping/packing material wherever possible to conserve. I take great care in making every piece and will equally take great care in packing your order for delivery.  When you make a purchase the shipping cost generated in your order includes both costs for shipping as well as a small fee to cover my labor and materials in packing your order.   For orders over 20 lbs, I will contact you to discuss shipping arrangements, and customize costs accordingly. 

Unfortunately, sometimes things happen during the delivery process and pieces may get broken. Be sure to read under Returns/Refunds for what to do if this happens.


Commissions:  
I happily accept commissions.   


Gifts: 
I love to send gifts! If you are ordering for a gift and want me to use new packing material and include a note please indicate your wishes in the comments section when you order. I will more than happy to ship directly to your gift recipient. 


 

Returns/Refunds: 
If your pieces are damaged upon receipt please photograph the broken pots within 48 hours of delivery so that I may contact the delivery company and replace your piece as soon as possible.

Please note that all of my pieces are hand made and one of a kind.  I will do my best to recreate the original piece you purchased but it will not be exactly the same.  I take great care in creating every piece of work. I also strive to give an accurate representation and description of each piece on my website, so you can feel confident in your purchase. However, should you wish to exchange or receive a refund for your piece after you receive it please contact me within 5 days of receipt of delivery.  Please note that return shipping costs and appropriate packaging are the responsibility of the customer. I will offer your refund/exchange once I have safely received the order. Please feel free to contact me with further questions regarding this topic as needed.  


Cancellations:
If you find you need to cancel your order please email me within 24 hours of placing your order. 

If we did not answer your question, please go to the CONTACT page. I can be reached via phone, email or fill-in form. Thank you.
— Hope